We're Here for You

At ILM Weight loss, we’re committed to providing you with the best support possible. As we continue to grow and adapt to the evolving GLP-1 landscape, we’re experiencing a higher volume of support requests. Please know that we’re working hard to respond to every email and text as quickly as possible. To better serve you, we are continually improving our processes and adding team members with medical and GLP-1 expertise.

Our Response Times

We aim to respond to all inquiries within 24 hours, though our current average response time is just 4-6 hours, and often even sooner. Our ultimate goal is to return to near-instant response times so you can get the support you need without delay.

Helpful Tips for a Faster Response

 Oldest First Policy: We answer support requests in the order they are received. If you send a follow-up message before we’ve had a chance to respond to your initial request, your ticket will move to the back of the queue. We know waiting can be frustrating—especially when you're in need of medication or preparing for travel—but rest assured, we will get to your request as quickly as possible.

 Dedicated Support 7 Days a Week: Our team is available Monday–Friday from 7AM to 6 PM (EST), with shortened hours on weekends depending on demands. We often extend our hours and even provide support on holidays to ensure you receive timely assistance.

Your health and experience matter to us, and we truly appreciate your patience and trust. Thank you for allowing us to be part of your journey—we’re here to support you every step of the way!