Frequently Asked Questions

1. Intake Video Submission – As part of your onboarding, you may be required to submit an intake video. Please allow up to 24 hours for our team to review your video and process your prescription with the pharmacy.
2. Weekend Order Processing – While we do place orders on Saturdays and Sundays, pharmacies will not begin processing prescriptions until Monday.
3. Commitment to Quality Care – We know you're eager to start your journey, and we are just as excited! However, following proper protocols ensures you receive the highest level of care and safety throughout the process.

Thank you for your patience—we’re here to support you every step of the way!

1. Estimated Delivery Time – The estimated delivery timeframe provided in our texts/emails is based on information from the pharmacy.
2. Shipping Timeline Expectations – We do not have advanced knowledge beyond the estimated timeframe given. If the lead time states "3-6 business days," this is the range currently expected. While we always aim for the shorter timeframe, delays beyond six business days may occasionally occur.
3. Business Days Defined – Business days are Monday through Friday and do not include weekends or holidays.
4. Compounded Medication Process – Unlike standard pharmacies that stock medications, compounding pharmacies prepare medications from scratch for each patient. This process follows strict protocols, which may extend fulfillment times.
5. Friday Shipping Delays – Many compounding pharmacies do not ship on Fridays. If your tracking number is generated on a Friday, your package may not be shipped until the following Monday.
6. Tracking Number Notification – When your tracking number is created, you will receive an email from both the pharmacy and our team. However, a generated tracking number does not mean your order has shipped yet. For example, if your tracking number is created late Friday, shipping may not occur until Monday.

Track & Manage Your Shipment

For Empower Patients: Download the UPS App to track, receive updates, or reroute your order.
🔗 UPS App Download

For Rush Patients: Download the FedEx App for tracking, updates, and rerouting options.
🔗 FedEx App Download

If you have any concerns, we’re here to help—thank you for your patience!

1. Never Miss a Dose! – As part of our commitment to your success, we’ll reach out before placing your next order to ensure you always have your medication. If you ever reach the last dose of your vial and haven’t heard from us, simply text , and we’ll take care of it right away!
2. Effortless Titration – If you're starting at 2.5mg, we’ll automatically assume you’re titrating up to 5.0mg. When you receive our confirmation text or email, no action is needed—just keep progressing!
3. Personalized Adjustments – If you're on 5.0mg, 7.5mg, or a higher dose and want to adjust your dosage up or down, simply reply to our communication, and we’ll ensure everything is set up smoothly.
4. Maintaining Your Success – Once you reach your goal weight, we’re still here for you! Our expert medical team will guide you through a maintenance plan to help you sustain your progress and feel your best.

Your journey is our priority, and we’re with you every step of the way! 

1. Earn Rewards While Helping Others! – Within 30 days of signing up, you’ll receive an email with your personal referral link. Share it with friends, post it on social media, or spread the word however you like—your success can inspire others!
2. How It Works:
   ✅ Your friend clicks your link and enters their email.
   ✅ We send them a special promo code.
   ✅ They use the code at checkout, and you both win!

🎉 Your friend gets $50 in savings ($25 off their first two months).
🎉 You receive $50 in credit to put towards your next order!

💡 Reminder: Sometimes, friends forget to use the code at checkout. Give them a friendly nudge so you both can enjoy the savings!

1. Need Your Referral Link? – If you haven’t received it yet, just reach out to our support team, and we’ll send it your way.

Helping others feel their best while earning rewards? That’s a win-win! 

It’s important to read your prescription correctly to ensure proper dosing. The strength listed on your script is NOT your dosage—it simply indicates the concentration of the medication. Below is a breakdown to help you interpret your prescription accurately.

Each script and dosing plan may vary, so please review your specific instructions carefully.

🔹 Understanding Strength vs. Dosage

• The first number on your script represents the amount of tirzepatide per mL.
• Example: 8mg/mL in a 2.5mL vial = 20mg of tirzepatide total.
• Your dosage refers to how much you are instructed to take per injection, not the total vial strength.

🔹 For Empower Patients:

• Starting dose: 2.5mg per week for FOUR weeks, followed by 5.0mg per week for TWO weeks.
• 5mg dose: 5.0mg per week for FOUR weeks, and so on.

🔹 For Hallandale Patients:

• Starting dose: 1mL vial = 0.25mL (25 units on the syringe) per week for FOUR weeks.
• 5mg dose: 2mL vial = 0.50mL (50 units on the syringe) per week for FOUR weeks, and so on.

✅ If you have any doubts, carefully review your prescription and reach out for clarification. We’re here to ensure you’re confident and informed every step of the way!

We understand that circumstances change, and we want to make the cancellation process as smooth as possible. Simply text or email the support number or email we've been communicating with, and we’ll process your request—usually the same day.

No long-term commitments. You can cancel anytime.

However, please note:

• If we’ve processed your intake and placed your script with the pharmacy, a doctor’s and processing fee of $107 will apply.
• If we’ve processed your intake but have NOT sent your order to the pharmacy, a $10 processing fee will be charged.

Because ILM weight is designed as a subscription-based program—not a per-vial service—we discourage frequent pauses or single-vial orders. While we do allow for a one-time pause, beyond that, we may suggest alternative providers better suited to your needs.

Our goal is to provide consistent, uninterrupted care that supports your long-term success, and we’re here to help you make the best decision for your journey. 

As summer approaches, it’s completely normal for your package to feel warm upon arrival, especially if there was a shipping delay. Rest assured, your medication is still safe and effective.

 Here's why you don’t need to worry:

• The pharmacy has conducted extensive temperature stability studies to ensure the medication remains potent.
• Tirzepatide remains stable for up to 7 days at temperatures as high as 40°C (104°F) and can be safely stored at room temperature for up to 30 days.
• To maximize shelf life, the pharmacy still ships the product cold, so simply place it in the refrigerator upon arrival, and you're all set!

✔ Your medication maintains full efficacy for up to 90 days after the vial has been punctured.
✔ Check the BUD (Best Use by Date) on your vial for guidance on how long an unopened vial remains effective.

Your health and safety are our top priorities—if you have any concerns, we’re always here to help! 

If your vial looks less full than expected, don’t worry—this is completely normal! For most patients, the prescribed dose only fills a small portion of the vial. For example, new 2.5mg patients will receive medication that reaches approximately the 1mL mark on the vial, as shown in the reference photo.

💡 Common Reasons for Perceived Shortages:
✔ The last bit of medication can sometimes be difficult to extract.
✔ Losing track of the number of injections (usually four per vial).
✔ Extracting slightly more medication per injection than prescribed.

At ILM weight we take quality and accuracy very seriously. Our pharmacy partners, like Hallandale, operate within a state-of-the-art, 503a sterile compounding facility in Florida, spanning 60,000 square feet and staffed by over 600 professionals, including biologists and pharmacists.

Each vial undergoes a rigorous multi-step process, precise measurement, and final visual inspection before being certified for shipment. It’s extremely unlikely that a vial would be shipped with an incorrect amount of medication.

If you truly believe your vial contains the wrong amount, please reach out to the pharmacy directly. They can review your batch records and confirm your order details.

Your care and confidence in your medication are our top priorities. We’re here to support you every step of the way! 

We understand how important it is to get timely answers, and we’re committed to providing you with the best support possible. You can reach us by text or email, and we encourage you to stick to your preferred method of contact (the one you selected during intake) so we can track and respond to your request more efficiently.

📱 Contact Us: 

📅 Support Hours:

• Weekdays: 7 AM - 6 PM (EST)
• Weekends: 8 AM – 6 PM (EST)
• After-Hours: While not guaranteed, we sometimes respond outside of normal hours.

We’ve been experiencing higher-than-usual support requests, and while we typically respond within 4-6 hours, in rare cases, it may take up to 10 hours. Please know that we are actively expanding our team to improve response times, and our goal is to get back to you within minutes.

We answer messages in the order received (Oldest First). Sending multiple follow-up messages before we respond pushes your request to the back of the queue. We know waiting can be frustrating, but sticking to one message helps us assist you faster.

Your patience and trust mean everything to us, and we’re working hard to ensure you receive the care and support you deserve. Thank you for being part of ILM Weight—we’re here for you every step of the way! 

We’re so excited for you as you begin this incredible journey, and we want you to know—you’re not alone. We’re here to support, guide, and cheer you on every step of the way!

This guide isn’t meant to cover everything, so if you have any additional questions, don’t hesitate to reach out. We truly enjoy connecting with our patients and are always happy to help.

What makes ILM weight different? Many of our staff are also on this medication, meaning they personally understand your journey and the questions you may have. You’re not just a patient—you’re part of a community that cares. 

We’re honored to be part of your transformation, and we can’t wait to see you succeed!

We hope you’re excited about starting your weight loss journey! It takes courage to take this step, and we are so proud of you. Below, you’ll find clear and simple instructions for self-injecting your Tirzepatide—but remember, you are never alone in this process. If you have any questions or need reassurance, just text or email us. Our medical team is here to help!

Let’s say it again: It’s completely normal to feel anxious about self-injections. Almost everyone feels that way in the beginning! But once you take that first step, you’ll gain confidence with each injection, and soon, it will feel like second nature.

Here’s what to keep in mind:
✔ Everyone feels a little nervous at first.
✔ Each injection builds confidence—it gets easier every time!
✔ We’re here to guide you with the best techniques and tools to make it as simple as possible.

Your prescription includes clear instructions on how much Tirzepatide to inject each week. While you may receive the same vial every four weeks, the amount you inject will gradually increase as you move through the program. For example, you may start at 0.25mL and later increase to 0.50mL as your dosage progresses.

1. Wash Your Hands – Clean hands help prevent infection.
2. Clean the Injection Site – Use an alcohol swab to clean the area and let it air dry.
3. Choose Your Injection Site – Inject subcutaneously (under the skin) in your abdomen, thighs, or upper arms.
4. Pinch the Skin – Gently pinch a 1-2 inch fold of skin between your thumb and forefinger to ensure the injection goes into fatty tissue, not muscle.
5. Inject With Confidence – Insert the needle quickly but smoothly. There’s no need to go too slowly—one helpful technique is to inhale before inserting the needle and exhale as you inject. This helps your body stay relaxed.
6. Dispose Safely – Remove the needle, recap the syringe, and dispose of it safely. Many people use a plastic bottle to collect capped syringes before discarding them properly.

💡 Pro Tip: If you’re feeling unsure, you can ask a friend or loved one to help with your first injection or simply be there for support. You’ve got this!

🚨 Important: Rotate injection sites each week—if using your thighs, switch from left to right and choose different areas to inject.

If self-injection still feels intimidating, there’s a tool that can make it even easier! The Inject-Ease device holds your syringe and automatically delivers the needle with the press of a button. (Note: It may be out of stock at times, so check for comparable options.)

[Inject-Ease on Amazon]

✔ Mild soreness or bruising at the injection site is common.
✔ If you experience worsening side effects, such as persistent nausea, constipation, or diarrhea, please reach out to us—we can help manage these symptoms!
✔ If you experience any severe reaction, seek immediate medical attention or dial 911.

You’ve got this! 🎉 This is the start of an exciting journey, and we are here to support you every step of the way. If you ever have questions, need reassurance, or just want to check in, we’re always just a text or email away.

 You’re taking control of your health, and we couldn’t be prouder. Let’s do this together! 🚀